Acacia Endodontics at 1300 North McClintock Drive # B2 in Chandler, Arizona

Customer Reviews about Acacia Endodontics

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  This company is so unprofessional, I'd never recommend it to anyone. First off, I go to them hoping they could relieve me of some pain in my tooth, from a failed root canal. I meet my dentist and he's very short with me, and wasn't very personable. Since I found out I'm 4 weeks pregnant, I wanted to get the infection under control because it could hurt the baby, and he knew this. So we take an xray, we see where the abscess is, and I just want him to file out the infection, medicate it, and temporarily cover it until i'm in my 2nd trimester to finish the re-treatment. Well, it only takes him like MAYBE 30 minutes to do this, and he seals me up, and tells the assistant that we don't need to take a second xray, which i found odd, but i figured it was just to make sure there wasn't too much xray exposure, because of my pregnancy... The next day i get a call from the office assistant asking me how my tooth was feeling, I let her know that it's actually in a little more pain than before, and she just tells me to try and wait it out till the following monday and if i'm still in pain to call them... Well I could only wait till friday after work, that was my breaking point, I call a different dentist that thankfully stayed open after 5 so I could get an emergency extraction, because the pain is sooo bad. Upon going in and meeting the dentist there, he goes ahead and takes an Xray of my tooth and comes to me, asking if i knew there was a FILE THAT WAS BROKEN OFF IN MY TOOTH!!!! I had no idea of this, and he said, this was most likely the reason the tooth wasn't getting any better, you know how dangerous that is for the baby?!?! Well, I call acacia endodontics the following monday(today) to let them know i want a refund of the full 330 dollars i put down, and they're giving me the run around, first it was i had to wait for the office manager to call me and talk to me, and after she talked to me she said she had to talk to the "owner" of the company to ask about the refund, I don't hear back from them, so i call them, then she says the dentist hasn't had time to review my file, and that she'd call me back, THEN she calls me and says, "oh that wasn't the doctor that worked on you, he's out of the office today. ill have to talk to him tomorrow" How did the office people not see what dentist worked on me? Why did it take until the other dentist reviewed it to see that it was the other dentist who worked on me? And now she's telling me, i won't get the full refund back probably because i still need to pay for the dentist's time... what the whole 30 minutes? AND then trying to say that the file was in my tooth before coming to them?!?!? I SAW the xray they took, there was no file in there... and if by SOME chance it was there (which it wasn't) why wouldn't he have said, "oh look, a file was left in your tooth, this is harmful for your pregnancy, and is probably what is causing your pain, let me take it out, or send you to someone who can help get it out" no, none of that... Own up for your mistakes, and just give me back the 330 dollars, i paid you to get me out of pain, which you did the opposite and lead me to getting it extracted and paying even more money... if they keep giving me the run around, i'm reporting their company to 12 news.... This is ridiculous.
  January 22, 2017

  by Michelle Sabbagh

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